IRS reduces tax return backlog by 80% and is doing better job answering the phone
The IRS has processed tens of millions of tax returns faster this year compared with years past, and getting through to customer service on the phone is slowly improving WASHINGTON -- The IRS has processed tens of millions of tax returns faster this year compared with past years while getting through to customer service on the phone is slowly improving, according to a report to Congress released Wednesday. But there is a huge need to update the agency's information technology services and have more workers answering calls. Still, it’s a vast improvement after years of backlogs and decades of underfunding. The latest update on the IRS from National Taxpayer Advocate Erin M. Collins said the agency cut its backlog of unprocessed paper tax return s by 80%, from 13.3 million return s at the end of the 2022 filing season to 2.6 million at the end of the 2023 filing season. And now 35% of calls are answer ed, compared with 11% before. “Overall, the difference between the 2022 filing sea
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